Title: Oil & Gas Exchange Houston September 2007
Author: Dave Snowden
Details:
Seminar presentation (recording has some pieces missing - apologies). Basic KM presentation, material is covered at more length in KM Australia but this is here for delegates who want what they heard. I only used one slide with the three rules of KM. These are described in this article and I repeat material from the slide below:
Knowledge can only be volunteered, it can never be conscripted
you can’t make someone use or share their knowledge if they don’t want to
We only know what we know when we need to know it
knowledge is highly contextual and is recalled in context, not in abstract
We always know more than we can tell and we will always tell more than we can write down
some things can only be known through experience, narrative forms of knowledge dominate, explicit ...
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