« Welcome to Citygroup | Main | Certainty and uncertainty »

Management performance models

This experiment of being open is working well (and open for the rest of this week). Today Alan Byrne shares a frustration on measurement. It reminded me (Dave) of several corporate environments I have served or observed. What do you think?

I am frustrated by management performance models which seek to measure how you do your job. The phrase is 'observable behaviours'. Can one hope to find a better tool to provide a platform for any prejudices or dislikes harboured by those doing the performance review? It is tantamount to saying 'I don't like the way you do your job because I don't like you'. The stupidity of the process is that it creates a homogenous workforce - everyone who plays the game ends up like those above them - it can become like a role play, but you forget to come out of the role.

The level of interpretative opinion one is subjected to in this process is incredulous. It promotes the sycophant and condemns the straight talker to special projects, otherwise known as God's waiting room.

If you are courteous to people, respectful of people and do not carry on in a loutish manner why is it necessary to also be always positive, always supportive of those above you, always fulsome in your praise of others and always, always selling yourself and your achievements to anyone within earshot. Most of the time I listen to these people I wish I had a bucket handy - if not to get sick in then to place over their heads.

There also seems to be a tendency to mix values with observable actions. Many organisations now have values listed to which, we are assured, their employees subscribe - they just don't bother with them outside of work. Does this confuse behaviours and morals? Do you possess better values because you behave in the way those above you expect? Do sycophants have better morals or weaker morals than those stuck on the bottom rung of the corporate ladder?

Behaviour management seems to me to be particularly childish. It's like having a parent complete a performance review on their offspring. Unfortunately it commands a childish response. There will always be a favourite.

It's all based on how you are perceived by those in power (meaning those that have control over your career progression and pay levels). What's really important is whether you meet their expectations or not. Meeting their expectations is a very wooly exercise. It comes from spending time with the overlords and gaining their trust and learning what to do, what to say and how to say it. Bit like a dog really who learns over time how to behave so he gets taken for walks and fed. Of course if you decide to merely perform you job to the best of your ability but fail to do it in the expected manner - no walks for you.

Comments (3)

Brian Sherwood Jones:

Bob Sutton has written a book on 'the no-asshole rule' His blog is at

http://bobsutton.typepad.com/

This may be your situation. There is a test somewhere for people to see if they are assholes, but I can't find it just now. For people at the bottom of the pile, the advice is 'get out'.

HIs work with Jeffrey Pfeffer has produced several really good books on management and what works.

The best framework for assessing organisational performance is the Competing Values Approach by Bob Quinn. Not that that will help Alan's situation.

Jon Husband:

In too many cases the environment in which people work (aka the corporation which pays the weekly salary - in other words the insulin drip bag which meters out the bi-weekly life-sustaining cash flow) is far too akin to grade-school-for-adults, in my opinion.

Yhe threats from authority to stay in line are always there. It's oft been cited, and it's getting to be an old book by now, but Alfie Kohn's "Punished By Rewards - The Trouble with Gold Stars, Incentive Plans, A's, Praise, and Other Bribes" is a clear and concise exposition on behaviour management in the educational and corporate environments.

Nick:

Unfortunately, doing a job well in itself is not sufficient these days. There is an interesting article from The Economist that touches on something that relates to this.

I feel the following paragraph best sums it up:

"Modern professional life is dominated by management, which these days sets high store by emotional intelligence, empathy and communication. Wise chaps seeking professional advancement should therefore spend their free time with groups of women, boning up on how to undermine somebody's confidence while pretending to boost it, and how to turn an entire lunch table against an absent colleague without saying a mean word."

You'll have to pay to access the article from The Economist but can also read it free at the below website (see below link).

http://chinese-school.netfirms.com/forums/chinese-women-are-better-than-men-in-some-areas-vt49.html

Post a comment




Remember Me?

(you may use HTML tags for style)