Management vs Tonga

I had a fantastic day Sunday last; good lunch, stimulating diverse conversation, rugby in Wales, and all in the company of Dave Snowden.
The conversation covered philosophy, literature, the strength and frailties of human nature, the needs of (all of us in) management to have a degree of certainty in decision outcomes.
Now, in certain contexts, exclusively quantitative measurements are powerful decision aids, but we fall into trouble when we extend the context inappropriately, yet still maintain our absolute belief in the power of quantitative measurement.







