We are creating a new public asset with a narrative database on knowledge management. This is linked to upcoming KM conferences and will be prototyped for a month or so before it becomes available to the wider community. Any contributions to the initial design in the next 12 hours (I know, I have been busy, sorry) would be appreciated. You can look at the file (this assumes some knowledge of SenseMaker™ design) or just provide ideas about any of the following:
- Core concepts and ideas in KM
- Questions you would like to ask about KM practice
- Hypotheses about what works or does not work in KM.
Either comment below or feel free to email me directly
Comments (4)
KM had one of its heydays in Alexandria a few years back. The principles are generally the same: capture, preserve, locate, avail explicit knowledge. The near infinite variety of ways that scenario can play out are greatly exacerbated by ever more varieties of information-bearing technologies.
Posted by Doug McDavid | November 12, 2009 2:51 PM
Posted on November 12, 2009 14:51
I think an interesting question would be in regards to the CAPTURE vs. CONNECT debate:
Should we capture knowledge (symbols) and facilitate people (interpreter) exchange, or connect people and facilitate knowledge exchange?
Or how do people envisage an organic blend?
Posted by Mark Spivey | November 12, 2009 4:08 PM
Posted on November 12, 2009 16:08
These are just some of my thoughts that I collated for this. Clearly not intended to be stated as facts, rather than discussion points and what keeps me awake at nights.
* Knowledge cannot be managed any more than evolution can be managed.
* Conditions can be created, nurtured, and maintained, where knowledge can live, thrive and evolve.
* Knowledge only really exists when it's in active in human interaction.
* Knowledge will modify the environment in which it’s applied (niche construction).
* Knowledge exists in a 'superposition', as a range of possible states, conditions, actions, and only gets it's definite form when it's 'measured', used, in human systems. Therefore codifying knowledge is difficult. Knowledge only manifests itself when applied, in a given situation.
* Information can be codified. Guidelines, anecdotes, instructions.
* Knowledge utilises information.
* In any situation involving several people, the knowledge required to achieve what's needed is always negotiated through dialogue, where people bring their individual knowledge to the process.
* Knowledge transfer happens naturally, efficiently, and adaptively, when artificial constraints and knowledge transfer practises which are based on making trivialised assumptions on the nature of knowledge aren’t imposed.
* The longer information is out of human interaction, the less relevant and adapted to the environment where it one day may be used it may become.
* Information from best practises and knowledge bases may not be adapted to the intended environment. Instead of providing solutions, it may cause perturbations.
* Knowledge doesn’t have to be perfect. Imperfections lead to adaptation and evolution.
* It's far more useful to focus on the social dynamics in human systems than on attempts to codify knowledge.
Posted by Mika Latokartano | November 12, 2009 7:47 PM
Posted on November 12, 2009 19:47
Dave,
Good initiative. Looking forward to the results. Some remarks.
1) What is the promting question.
2) In the skill question your are assuming IT skill. People can consider themselves as techical but won't relate that automatically to this IT question. Suggestion: replace "technical skills" with IT skill + add a "edu background/ aquired skill since then" question by letting people score themselves in an "alpha - beta - gamma" eduction triad. I'm a chemist but would score myself in between beta and gamma today.
3) I guess the second triad question "resp4learning" needs the word "to" added to it.
That's it for now. Will think again tomorrow morning.
Posted by Harold van Garderen | November 12, 2009 8:44 PM
Posted on November 12, 2009 20:44