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Phronesis

200903010911.jpg Warwick Holder passed me this TED talk by Barry Schwartz which is a call for practical wisdom in the face of a society in the thrall of rules and incentives. Some great contextual anecdotes about hospital janitors to set the scene and the absurdity of the lemonade story to provide an imperative for action. I recommend listening to the whole thing which makes a strong but balanced case that in appealing to rules and incentives we are engaging with a war on wisdom. He argues cogently that while rules prevent disaster then can to easily result in mediocrity. One of my favourite examples of this is that of teachers measured on their learning plans rather than their ability to inspiring pupils. Goodhart's Law that I popularise as any measure used as a target ceases to be a measure has a variant in this talk namely: Any incentive system can be subverted by bad will  Just look at the current controversy over bank bonuses for illustrations of this.

He argues that the way forward is to re-moralise work, something cannot be achieved by short courses in ethics. I remember after ENRON there was a boom in ethics courses for accountants, not to make them more ethical, but so that due diligence could be demonstrated by a rule based culture. He goes on to argue that work which involves interaction with people is moral work, and that requires us to celebrate moral exemplars, to develop character and respect of others and for learning in schools. A wonderful phrase follows in respect of the need for hope: People want to be allowed to be virtuous. The talk is laden with references to Obama and ends to rapturous applause.

Artistole distinguished between two intellectual virtues: Sophia and Phronesis. The former is the ability to think about the nature of the world, deliberation in respect of universal truths something that we would now commonly associate with science. The latter is the capacity to act in such a way as to improve the quality of life but with reflection. Schwartz is talking about phronesis but while I applaud what he says we need to be careful to realise that both intellectual virtues are necessary. This is what I have previously referred to a theory informed practice which is some fields can be rephrased as ethically informed practice. Greenspan's recent testimony to congress is significant in this respect. He basically said that he had made a mistake, something had appeared to work for 40 years so he assumed it must be right. When we look back I think we will see that statement as a seminal moment in which (and this is hope) the world fell out of love with full frontal Laissez-faire capitalism. Why you do something is as important as its effect, because if we do not know why we cannot hope in the face of uncertainty. Phronesis is not expediency and it was always one of the four cardinal virtues

Today is of course St David's Day, national saint of Wales and the daffodil is his symbol. It is meant to be a day of celebration but for me it is now a day of memories. I woke up early this morning as I have (without intent) for the last four years. Five years ago at that same hour of the morning my mother died of lung cancer having never smoked in her life. She was a teacher, and one who inspired her pupils as she did her children. She was unfortunate to life in a time when staff rooms were full of smoke, and the consequences of secondary smoking were not generally known. She was for me, her pupils and many others (she was active in public life and service) a moral exemplar.


Comments (2)

Tim Wright:

A very interesting couple of posts Dave as your words and themes have resonance with my own experience. February 27th is the anniversary of my father’s death from leukaemia. He was a man of great character and moral strength and throughout the period of great adversity from the time of his diagnosis to his death he lost neither his dignity nor his values.

A few years after that I went on to work for McKinsey and Company, who make great claims about “values” and how these endure and I well remember the impact at the firm of the Enron debacle because of the strong connection between the two companies. The idea that people faced with temptation and opportunity could behave in such an “unethical” way was greeted more with denial than disbelief.

The inevitable response from the administration of the time was more legislation and rules which, to me, fail to address the underlying causes and, whilst I have never been a fan of Alan Greenspan, he did at least hit the nail on the head for me when he said “Rules cannot substitute for character”

This must also have some relevance to your Drachten post as it seem to me that the distributed cognition at work must have a moral aspect to it as well as this approach will only work if people are willing to restrain their selfishness and show respect for other road users. So it is more than processing of data it is value judgements as well.

Erwin Duurland:

Dave,

You may remember that I referred to the TEDTalk by Barry Schwartz during the Narrative Research Seminar in Amsterdam last week. I am very glad to read that his eloquent speech resonates equally strongly with Warwick and you!

One of the problems in changing the short-sighted and wicked overreliance on more and more rules and incentives in our society is that no alternatives seem to be available. Especially in larger organizational settings submitting to trust in the moral will and moral skills of the people will in many cases not be acceptable to the stakeholders.

Sensitized by viewing the TEDTalk by Schwartz during the weekend preceeding the narrative seminar, I was induced to see the Impact Measurement approach enabled by Narrative Research methods and SenseMaker as providing the alternative for our rules and incentives based on output measurement. This blog strengthens this insight further.

The serendipity of viewing the TEDTalk and my participation in the Narrative Research seminar within a couple of days will without doubt have a strong impact on the projects I will endevour in the next months.

Erwin

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