And there's the grandfather of all such sites (www.untied.com, focused on complaints about United Airlines). It has been up and running since 1996.

Just another view on BA:

I experienced a sequence of baggage delays in Terminal 1 over several weeks recently - and had regular chats with the BA staff and management in the baggage hall about it. They encouraged me to write out my feedback on a form, which I reluctantly did (what could possibly result from doing that?).

To my suprise I received a message this week on my phone apologising profusely about the situation (staff shortages) and the inconvenience caused. In view of this, they said we would like to give you "Twenty thousand" (slight pause and I held my breath - could it be a special bonus prize for the best complaint letter ever received?)..."BA Air Miles".

Well - that is not an insignificant amount - and I have to say I was quite happy with how this was dealt with. THe inconvenience was relatively minor - and I was more concerned with them making sure they had the most effective/efficient process for managing what I described to them as a simple repeatable process:......(however, the staff explained to me that getting bags from the plane to the carousel was more like rocket science).

Incidentally, my first ever Management Consulting (capitalised to emphasise my pride in the profession) engagement (at Andersen Consulting) was a 6 week strategic review of BA 'Customer Relations' department in 1989. (Looking back at the report, it reminds me of the specialist group of 'letter writers' who were experts in crafting replies to Mr. Angry of Cardiff (or wherever).
The performance targets for replying to customer complaints seem pretty much the same now as they were before.

All I can say David is What on earth did you do or not do to get such treatement? I finally got something similar from American Airlines, but it took multiple emails and a formal letter before they reliased something. But with BA, in about 5 plus deeply negative experiences, involving financial loss all I have ever received is indifference ...

Maybe they have a database of Andersen Consultants .....

All I did was fill out the claim form as requested. It was the third consecutive week that I had discussions with the BA Ground staff about the baggage situation. These were cordial enough discussions - and they did encourage me to fill out the form. On the 3rd time - I did. I wrote what I had experienced: short and to the point. My expectation was that this form would go into the Customer Relations 'black hole' - never to be seen again. How wrong I was. Hmmm - I think it may be about choosing your 'battle' and channel - or may be just luck!

You seem to have more than your fair share of travel 'misfortunes' - psychologically of course this could build up an expectation of failure in your (unconscious) mind. Then without consciously realising it, you actually act/behave in ways which lead to the experience of service malfunctions. As my wife always says when we arrive at a busy car park: "visualise the space - and it will be there". She's usually right.

(Anyway, yes - maybe they have a database and must obviously like me (haha) - because earlier this year, when I was about to lose my Silver Card status, I got a personal email saying that they would be keeping me on as a Silver Card member:
Dear Mr Cronshaw

I have noticed that you did not earn enough tier points to retain your Silver Executive Club membership this year.

As a thank you for your continued support to British Airways, I have arranged for your Silver card to be extended for another year. You can expect to receive it in the next 28 days.

I hope you continue to enjoy the benefits of your Silver membership and we look forward to welcoming you on board in the year ahead. Thanks again for flying with us.

Now I understand - you are in their loyalty card system. Those of us in other One World groups are treated differently.

Nice try on the "travel misfortunes" line but I don't buy it (you will be offering me counselling next). Given the amount I travel (over 6m miles in the last decade) I generally have a good view of air travel and tend to go with the flow. One bad experience with AA, the odd interesting flight and several bad examples of BA. Given that I avoid them as much as can the percentage is even worse.

Oh, and a PS

Maybe fewer people are flying with them, so any loyalty is rewarded ....

Having triggered this latest rant, I have to admit that my last flight went pretty well with them, although I was amongst The Elect this time.