I have the privilege this week of attending the Finance Family Forum of a major North American company. I first worked with them around this time last year at the same meeting and in the same location when I was with them for a day. A few months ago I did a whole day strategy session with them, This year I have been allowed to sit in on their various discussions over three days and run one session each day using Cognitive Edge techniques. Today it will be The Future Backwards, tomorrow a general session on innovation. Yesterday was a refresher on sense-making. Now it is unusual for me to be working with the Finance Function, in most organisations they are the holders of the purse strings, the custodians of Newtonian measurement and the nay-sayers to innovative ideas. Here it is the opposite, in that the finance function is seeking to gain understanding of new and radical ways of thinking by which it can help the business. I also like the idea of the Finance function being a family (which they are, its not just a nice nice name). I almost gave up my long dislike of golf in order to be more fully integrated yesterday, but instead resisted and walked into Phoenix to add to my collection of Starbucks City Mugs (two on this trip with Atlanta on Monday).
Either way, to get the point and the title of this posting. In his introduction yesterday the CFO said two things that I admired:
- He was proud of the fact that in ten years he had not re-organised. Hee felt re-organization was often an excuse for putting off responsibility, rather than accepting it
- He was pleased they had retained a divisional structure, allowing the Finance community to become intimate with the business, rather that requiring the by business to conform with the needs of finance. Yes it carried a cost burden, but the value contribution more than compensated for that.
Now what follows is drawn on my own experience and that of other people I have talked to, but it is not intended to represent any particular company. That said in the last ten years most people in large corporates will have been re-organised between five and ten times. The normal cycle goes something like this (assuming a calender year end:
- Around about September rumors start to circulate of change. Things have not gone to plan (not the same thing as not going well) l this year. The consultants may be called in and meetings start to take place. If you are not a part of these meetings your status has dropped.
- Towards the end of October everyone knows that something is up and much energy goes into political maneuvering and positioning.
- Towards the end of November or early December the new organisation is announced, generally with the inner circle being reshuffled into the top posts. December is then a frantic period in which people try and bury the kitchen sink in the numbers to make the next year easy. Political players soon slot into the main jobs, while those who care about the customers are sidelined.
- Layoffs are made for the Christmas season, and then january and most of February is spent in the final allocation of clients, staff and the like. It is at this point that all sorts of nasties, not anticipated during the idealistic design stage are discovered and parts of the re-organisation are themselves re-organised
- By late February things have settled, but them people realise that the Q1 numbers are not looking good, as everyone has been internally not externally focused
- March and April represent the only periods in the year when people focus on the core business
- By May Q2 is not looking good. In June and July lots of meetings are called and a consultancy firm (often the same one for reasons I have never understood given they are generally responsible for the mess) are called in
- In August plans are in full swing, with the inner circle already starting to position themselves and in September rumor starts to sweep the organisation
- Go to 1 above
Comments (2)
Reorganizations by many client companies every two or three years was really the Hay Group's bread and butter for many years when I worked with them, probably still is ...
One of the key things I observed during my years there was that the senior management of most of these companies really believed, I believe, that the upcoming reorganization would finally be the right one, for all intents and purposes, rather than relalizing and then deeply understanding that they were in a permanent slow roll of ongoing changes in how best to serve and respond to changing markets or industries.
And, also in that vein, here is a quote from an exec MBA student in a workshop on "wirearchy" ...
"In the past, change was a periodic event in organizations ... now organization is a periodic event! "
Posted by Jon Husband | February 22, 2007 12:14 AM
Posted on February 22, 2007 00:14
I am in my 9th year with a fortune 100 financial services company. I can say that not a year has gone by where we haven't re-organized to some degree or another. The cycle above bears eerie resemblance to what I've seen; this year I expect more changes under the banner of "innovation for growth" - really a cynical catch-phrase to disguise what we all know will happen - another disruptive, ill-conceived, short-term attempt to bolster the bottom line by re-engineering expenseive head-count (and with it, all the depth of knowledge and experience that we keep trying to capture into databases!), at the expense of long-term sustainability and customer satisfaction.
Posted by icanpress | February 26, 2007 1:13 AM
Posted on February 26, 2007 01:13