Farshad whose company is leading the development of Sensemaker™ has a great tradition where his whole family go and live somewhere other than his normal haunts for a month every year. They set up the infrastructure so he can carry on working, but change their environment. This year was Argentina and on his blog he tells a tragic-comic story of what happened when a thief stole passports, credit cards etc. It is a great story in it’s own right, but it also contains an interesting lesson. The theif had also taken their mobile phone so they were able to set up a dialogue which ended up with a late night hand-over of all bar the money at blockbuster at la plata av and saenz caapital federal. Key to this was the gradual creation of trust between thief and victim established through a series of anonymous text messages. An interesting example of how connectivity changes behaviour - and a great story.
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Comments (2)
Thanks for the story and for making the insight explicit: connectivity does indeed change behaviour. At times I work with schools around student support and behavioural issues. The most problematic behaviour comes from students who are least connected. Successful school practice in relation to these students is often about 'the gradual creation of trust between' those involved so that they will re-connect. Even though this is widely known some schools are still tempted to adopt command and control, zero tolerance methods for which the most vulnerable pay the greatest price.
Thanks again Dave,
Ivan
Posted by Ivan Webb | September 5, 2006 12:19 AM
Posted on September 5, 2006 00:19
Also like Farshad, with faith that there are "good" thieves, my mobile phone has a written message inside requesting that the thief call me from a public phone (so that I can't identify him/her) and tell me where I can pick up the SIM card, which is all I need. He/she can keep the phone.
I hope that this "pre-connectivity" works just the same, although I hope never to have to find out!
Posted by Paolina Martin | September 7, 2006 5:38 AM
Posted on September 7, 2006 05:38