« Antonyms for sense-making | Main | Too good to miss… »

Industrial best practice does not make for good Government

I ran a lecture/workshop for 170 civil servants in Singapore yesterday on the general theme of complexity and networked government as a part of what is wider field of interest for me. We are at the tail end of the World Bank/IMF meeting where Singapore has done a great job of hosting a massive influx of people while avoiding any terrorist outrage. They have suffered (I think unfairly) from the worlds press picking up on their stereotypes of Singapore society and amplifying them, while ignoring the reality of Singapore’s situation in a volatile region. Either way, in my view the Singapore Civil Service is one of the most progressive I know, which is not to say that it is perfect. It has a real opportunity to become a experimental centre for excellence in Government that the rest of the world would do well to observe.

I was picking up on the theme of networked government and made variety of points of varying degrees of controversy, one of which is encapsulated in the above title and on which I want to expand.

From a variety of reports I unearthed but also from common sense, it is obvious that the major challenge facing Government over the next 15 years or so is "How do do a lot more, with a lot less".  Now my view is that complexity (and more specifically what I would term a naturalising not an idealistic or normative to sense-making) is about one of the only options around at the moment that would allow this to happen.  Examples like the Grameen Bank should be the inspiration here.

However Governments seem to be locked into a paradigm of managing on the basis of so called "Industrial Best Practice (IDP)" and use an economic model based on scarcity and top down allocation.  Government procurement processes increase cost and reduce quality of delivery etc etc

Now the IDP argument annoys me as it normally means consultants selling government things that no longer sell to industry, as they have been there, done it and realised its limitations.  In fact in at least two consultancy firms I know its more cynical.  When Government buys you know something has reached the end of its life cycle, so package it up as a rigid recipe that can be executed by some of your junior or less able consultants.  Move your bright consultants onto new things in terms of ideas, but let a few of them sell the recipe to generate cash from an audience that is seeking to imitate something they do not fully understand and whose regulatory mechanisms they do not share.

In practice Government does not have the self regulatory mechanisms of Industry, in which the need to generate cash and make profit act as a harsh evolutionary driver.  Its noticeable for example that balanced score cards perpetuate themselves in Bureaucracies but a short life span in Industry as their utility did not survive a down turn in the economy.  I use the phrase Bureaucracies deliberately as several large international companies, one of which I worked for represent this approach more than many a Government and have enough slack in their systems to support methods and tools that have outlived their utility.  This means that methods and ideas that have outlived their utility can persist without an check or balance.

Introducing market forces can have some impact on this, but generally results in absurdities and the confusion or measurement systems with targets, the impact of which is far greater in Government than in Industry.  It is at least arguable that one of the major causes of super bugs in hospitals is attributable to the the loss of control of hygiene by the Matron (another role often lost to re-engineering) by letting out cleaning to the lowest cost bidder.  In effect seeing cleaning as a non-core process, when in fact it is part of the overall health eco-system (or to use a concept I am currently working on with others and anthro-system).

Related to this is the basic fact that civil/public servants have a sense of public duty and should not be (and generally are not) motivated by profit/growth etc.  Government is a different system from Industry and has different needs.  This sense of public duty still persists in my experience (UK, Australian, New Zealand, South Africa, Canada & Singapore to take examples of where I have worked with Government in the last two years) despite considerable abuse, poor pay and little respect.

It seems to me that Governments, as we move to a knowledge economy (and yes I still think that phrase has value) which has to be based on a philosophy of abundance not scarcity, need to lead, not follow.  This question of abundance as against scarcity is one I have talked about before talked about before, and is an emergent them in many a subject, to take one example from this morning’s blog list: leadership in CoPs.

Governments need to create new ways of working, based on new insights from science, not follow IDP.  The ultimate difference in context is that Industry assumes regular death and replacement of companies.  I don't know what the average life span of a company is these days, but its certainly less than government.  I am of course assuming here a Commonwealth model in which the civil servants are not political appointments replaced on a patronage basis every four years

TrackBack

Listed below are links to weblogs that reference Industrial best practice does not make for good Government:

» Hindsight cannot lead to foresight, but neither is history bunk from Cognitive Edge
If you look at most companies and government agencies (and nearly all management textbooks) they assume that a study of the past will enable them to set targets or create processes that will either prevent the repetition of past failure,... [Read More]

» Thinking about the knowledge economy from Cognitive Edge
I have recorded below a list serve conversation about the knowledge economy for those who are interested. In it I have argued against idealistic approaches to forecasting and talking about the future and argued instead for multiple small safe-fail expe... [Read More]

» Thinking about the knowledge economy from Cognitive Edge
I have recorded below a list serve conversation about the knowledge economy for those who are interested. In it I have argued against idealistic approaches to forecasting and talking about the future and argued instead for multiple small safe-fail expe... [Read More]

» Thinking about the knowledge economy from Cognitive Edge
I have recorded below a list serve conversation about the knowledge economy for those who are interested. In it I have argued against idealistic approaches to forecasting and talking about the future and argued instead for multiple small safe-fail expe... [Read More]

Comments (2)

Chris Hancock:

Dave

Been lurking but felt compelled to contribute.

Notwithstanding the fact that Government is organized to suit political whim and is therefore doomed to be dysfunctional to the people it is supposed to be serving.

Government best practice is either:

1. a thing of beauty to be treasured and hidden away not exposed to the harsh light of day; or
2. does not exist because there is only OUR practice.

(I am currently consulting in an organisation which is constantly re-inventing the wheel. When I point this out, virtually every day, they smile knowingly and claim they are different, of course they aren’t).

Anyway… If you want some good examples of how we could be changing the model. Look to Brazil and Sao Paulo in particular. I went there years ago and they were doing wonderful things in a very harsh environment. I keep in touch as best I can given most of the material they produce is in Brazilian Portuguese.

They trained all of their junior school teachers to degree level (even the 50+ year olds) using e-learning techniques. One of your previous employers claimed the glory for their software, of course, but it was in fact the interaction of the tutors and the “teachers” which made it the huge success it was. I saw a promotional video where the teachers all talked about being part of a community with a common purpose and a shared goal. It made me “glow” and I am a first class cynic.

Some more information can be found here (ignore the technology) http://whitepapers.techrepublic.com.com/abstract.aspx?promo=50002&docid=69134

In addition they have huge logistical problems of delivering services to a huge under privileged population. They have addressed these, in part, by using warehouse type facilities where they take the government services to the people rather than expecting them to come to them hence reducing some of the maze of identifying who you need to be dealing with. The service is called Poupatempo which means saving time (for the citizen in this case). They have recently introduced mobile versions much like the mobile library concept. The warehouses are technology enabled so to use one of your earlier posts there are efficiencies but mainly the service delivered is extremely effective for the citizen.

The website is in Brazilian Portuguese but Babelfish on Alta Vista will give you the gist if anyone is interested. http://www.poupatempo.sp.gov.br/

Whilst at my previous employer I tried in vain for years to get someone to investigate this as a model of delivery but “e” and self service was the only way to go so it was never pursued. We can’t learn from another country that isn’t the US or Canada played a part as well I am sure.

I must stop thinking that government is there to serve the people and not just for its own purposes…....

Dave Snowden [TypeKey Profile Page]:

Hi Chris - and you are the better class of lurker
I don't disagree with you , but I think a lot of the decline in the UK comes from a crazy attempt at managerialism and systems thinking that has infected the UK Goverment with an excess of central control and planning. That said the ordinary civil servants still in the main have s sense of public duty - and the hospital workers and others all care, all want to do good, all are over stressed and react sometimes based on that

Post a comment




Remember Me?

(you may use HTML tags for style)