Last night, suffering from writers block I checked out the Wikipedia entry on Knowledge Management (KM). Now I have long used this as an example of how not to socially construct knowledge. The entry was partial, incomplete and ignored most of the founders of KM as a movement. To be honest it looked like something knocked together by a 15 year old in the first flushes of teenage male arrogance. We all go through it, but hopefully we grow out of it. I blushed the other day reading an essay I wrote at 17 on the problem of evil (never open boxes in your parents’ loft). Either way as I strolled through the comments section I found that someone has suggested the author broaden his scope and bit and had referenced my work. The author (to my mind now a lanky and clumsy 15 year old with spots called Clint) had responded to say that having goggled some web site (now that is deep research) he didn’t think that Snowden challenged Nonaka’s distinction between tacit and explicit knowledge.
Now people keep telling me that I should stop complaining about the KM entry and do something about it, so I did. Incidentally having started I have continued, so some support would be appreciated as Clint has more energy for this than I do. In this first attempt I made a set of changes and also in response to the comment said “for the avoidance of doubt Snowden does not accept Nonaka’s distinction". I am new to this medium so I did not indicate who I was (although to anyone who knows the field it was fairly self evident). Minutes later my changes were amended and Clint informed me that I was wrong about Snowden and had obviously either not read his work, or had failed to understand it. Hubris.
Comments (23)
"Clint" appears to be one Lachlan M. MacKinnon who, in November 2005, had been recently appointed a professor of information and knowledge engineering at the University of Abertay, Dundee.
l.mackinnon@abertay.ac.uk
+44 (0)1382 308601
There's a picture of him here: http://www.abertay.ac.uk/Schools/CAT/
in a nice bright red jacket.
Posted by David Tebbutt
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August 13, 2006 5:18 AM
Posted on August 13, 2006 05:18
I found several possibilities when I googled the name but decided not to guess. However if you are correct and have chosen to "name names" so be it. To me the mental image which arose from the various comments was and will remain Clint
Posted by Dave Snowden
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August 13, 2006 6:28 AM
Posted on August 13, 2006 06:28
What a great wikipedia story!
Posted by Bruce Lewin | August 13, 2006 8:37 AM
Posted on August 13, 2006 08:37
Great story on the 'weirdness' that is Wikipedia. Will keep an interested eye on the KM entry.
Good to see you blogging David.
Posted by John Curran | August 13, 2006 10:07 AM
Posted on August 13, 2006 10:07
Thanks for taking up the cause David.
This entry certainly serves as a 'living' example of a knowledge common. My hope is it does not follow the tried and trusted route towards "Tragedy of the commons".
http://www.sciencemag.org/cgi/content/full/162/3859/1243
Posted by Denham Grey
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August 13, 2006 1:33 PM
Posted on August 13, 2006 13:33
Well, I used Google to start off, then ZoomInfo. Then followed up on links given. Then made what I consider to be an intelligent guess. It *has* to be him.
And, by the way, the information I supplied is all available from various parts of the university website. ie public domain.
Posted by David Tebbutt
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August 13, 2006 3:13 PM
Posted on August 13, 2006 15:13
Comment by a virgin to wikipedia/talk (that was, me an hour ago) - it's fascinating: http://en.wikipedia.org/wiki/Talk:Knowledge_management . In a way, it's just text: many words about meanings of words. Très post-moderne. At the same time, it's so very human. I went to other talk sites, and I must admit, that reading wikipedia talk sites could become addictive. Drama. Emotions. Passion. Questions about right and wrong, good and bad, alliances and schools of thought. Fascinating.
Posted by christianhauck | August 13, 2006 8:16 PM
Posted on August 13, 2006 20:16
Fascinating story, Dave ! Thanks for sharing it with us over here. I can certainly imagine (And sympathise with) the frustration you have gone through while attempting to help improve the KM article in Wikipedia and to be honest I am just wondering what would actually have happened it other less known KM gurus would have ventured into making some further updates. I guess that is perhaps a serious indication as to why most KM people just don't bother... Or do they ?
Posted by Luis Suarez | August 14, 2006 5:22 PM
Posted on August 14, 2006 17:22
Good point Luis - they would have been swamped by the "author". This is what worries be about the wikipedia, its too easy for a strong personality with time on their hands to define "truth" even if for the best of all possible intentions.
Posted by Dave Snowden
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August 14, 2006 11:30 PM
Posted on August 14, 2006 23:30
I have just read through the wikipedia entry on KM mentioned in this blog, and I had to smile at a most telling entry by Lachlan M. MacKinnon in response to the accusation from one entry
"..surprised you hadn't heard of Snowden.."
His reply being
"...I did a google on his name ...he must travel a lot!..I had encountered Mark McElroy's writing and heard he was 'the complexity / knowledge management guy' but I guess there can be more than one of them!"
Duh! (Miaow!)
Posted by Jozefa Fawcett | August 15, 2006 7:37 AM
Posted on August 15, 2006 07:37
Yes, that is also what worries me a bit, Dave, specially from the point of view where it is folks like him higher up in their ivory towers with the illusion they are "in control" the ones who are killing Wikipedia's value quite rapidly. If only they would realise what they are doing and stop doing that! Jozefa's comments are just another proof of that mentality. Grrr (I wonder if they would ever learn...)
Posted by Luis Suarez | August 15, 2006 2:15 PM
Posted on August 15, 2006 14:15
A great story. I like to think of it as the Humpty Dumpty to Alice approach (referred to in the 2002 paper "The nonsense of knowledge management" by T.D. Wilson) that "When I use a word" ... "it means just what I choose it to mean - neither more nor less".
Incidently, related to googling your name, I still get a big laugh at conferences when I say that if you enter 'God' and 'storytelling' into Google image search that it comes up with your photo.
Posted by Ron Donaldson | August 15, 2006 8:20 PM
Posted on August 15, 2006 20:20
I tried it Ron, and checked all ten pages before I decided that its a story (a good one though)
Posted by Dave Snowden
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August 15, 2006 11:19 PM
Posted on August 15, 2006 23:19
I've had some interesting wikipedia experiences recently too.
One thing it illustrates is that pure un-moderated "competitive democracy" is not the most progressive from of evolution for ideas.
Wikipedia will be OK for establishing working definitions of stable, genuinely non-contentious stuff, but no good for ideas in flux and development. Different camps are essential for nurture of ideas.
Offspring born directly into tooth and claw competition perish never to influnece progress of the species - in this case "Snowdenian KM". Evolution of species need segregation and isolation as well as exposure. Nurture as well as nature.
Regards
Ian
Posted by Ian Glendinning | August 28, 2006 4:45 PM
Posted on August 28, 2006 16:45
Keep up the great work on your blog. Best wishes WaltDe
Posted by WaltDe | September 1, 2006 8:58 AM
Posted on September 1, 2006 08:58
Wikipedia article about wikipedia edit wars:
http://en.wikipedia.org/wiki/Wikipedia:Lamest_edit_wars
( found it at boingboing today)
Posted by christianhauck | September 8, 2006 7:19 AM
Posted on September 8, 2006 07:19
Hi all,
I surfed here from the Wikipedia page on Cynefin.
Just to clear Professor Lachlan M Mackinnon's name in the KM community, I should mention that he has been pointed at incorrectly - I am the Lauchlan Mackinnon that Dave was labelling by a pseudonym (thanks Dave, I appreciate the courtesy).
In passing, I would like to raise what I think is an interesting point: Dave noted that from what I read of his work, I concluded that he did not take a particular point of view attributed to him in relation to tacit knowledge, and Dave pertinently responded that "I think I have some valid opinion as what what I think." But, a fair number of postmodern / continental philosophers might think that an alternative point of view is equally valid. In art, for example, there are a fair number of artists whose works are interpreted in a different sense than the author may have intended them - and that understanding is equally valid. Perhaps a similar case may be made for science, for example in Quantum Mechanics - the theory might be interpreted in a different (and valid) way than its founders thought of it. Perhaps this is also possible for the work of Dave Snowden - that someone else may have interpreted the work (and perhaps quite validly) in a different light and perspective than Dave intended it, and (validly) formed a different understanding of what "Dave Snowden was saying"?
I don't want to push the point, because my "assessment" of what Dave Snowden was saying in a specific regard was based on the few article links I was pointed to, but I do not think that I was *necessarily* wrong in making such a claim. Indeed, when we discussed the issue in question further on the wikipedia talk page, it seemed to me that we arrived at a conclusion that reconciled both perspectives.
Anyway, for now I take Dave's point, with good humour. :)
BTW Dave, I was surfing here to learn a little more about your KM school of thought at Cynefin - if you hget the chance to update the Wikipedia page with some information on your framework, I would be interested.
Rgds
Lauchlan Mackinnon
Posted by Lauchlan Mackinnon | September 9, 2006 11:54 AM
Posted on September 9, 2006 11:54
Thanks for coming out Lauchlan and with humour. I wasn't sure if David T had got the name right or not so held back from any comment (although I have been told off line that several of the Professor's students decided it must be (or may be should be) him.
The sins of post-modernism are many and various - including allowing people to say that other people do not mean what they say they mean. But yes it is possible to interpret material as part of a body of knowledge .
On the Wikipedia - I am planning to drop in a history of KM para or two next week by taking some material from a paper I am writing.
Posted by Dave Snowden
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September 10, 2006 4:59 AM
Posted on September 10, 2006 04:59
Sorry for your time.... Why i can't see images on this resource?
My Browser is: Opera.
Thank you.
****RESPONSE
Well it displays in Saffari, Firefox and the browser from the company in Sattle.
Sounds like its something in Opera or in your configuration. Anyone out there who can help?
Posted by Green_Monkey23 | October 10, 2006 3:28 PM
Posted on October 10, 2006 15:28
Two years later, the problem remains. I have had the exact same experience a few days back.
Posted by d txomin | November 2, 2008 2:35 PM
Posted on November 2, 2008 14:35
My thanks to Lauchlan MacKinnon for sparing me the task of trying to clear my name. However, it occurs to me that those of you who wish to rant about the inaccuracy of Wikipedia, and the failings of those of us high up in our ivory towers who pollute the purity of such environments, should, at the very least, get your facts right on a publicly-read blog! In fact, "it has to be him" proves to be false, and I have no idea if Dave Snowden has been speaking to any of my former students off-line, but it seems that rather than admit fault he finds it better to malign by implication. Of course, the old-fashioned approach of dropping me an email about this, perhaps out of common courtesy, before making unsubstantiated claims about my involvement seems to have been missed out of the current blog etiquette?
Perhaps next time some of you will give a little thought before rushing blindly into the fray, particularly since you were talking about Knowledge Management.
Best wishes,
Lachlan.
Posted by Lachlan M. MacKinnon | November 11, 2008 3:53 PM
Posted on November 11, 2008 15:53
Lachlan I think you are being a little sensitive here. Firstly when this blog was posted my Technorati rating was around 2 - early days. I made no comment on the identity (respecting WIkipedia) until after your namesake had "come out" so your suggestion of unsubstantiated claims does not really stand up. The coincidence of names and subjects does I think excuse Tebo's assumption that it was you and the whole think was cleared up quickly. I'd suggest taking a similar relaxed attitude to your namesake here.
Incidentally, and the coincidence just seems too much, but are you Harvey the rabbit?
Posted by Dave Snowden
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November 11, 2008 9:11 PM
Posted on November 11, 2008 21:11
Ah, I love intellectual discourse!
Posted by Mireille | November 12, 2008 9:27 PM
Posted on November 12, 2008 21:27