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Standing in, but not apart from the flow of history

Around this time a month ago Greg Timbrell (whose company and conversations I always enjoy) intervened in an ActKM conversation to talk about the way in which culture can bind behaviour, but can also be detrimental to organisational goals. I responded to argue the role of stories. I also outlines an as yet undocumented method for induction of new employees which may be of interest.

Greg's comment:

It's interesting to note that when we engage in a new culture, that in absorbing the practices and behaviours in that culture, we are, in effect, reinforcing those practices and behaviours.

Some of this culture can be adopted by a cultural entrant without their realising its significance or reason. The significance or reason may no longer be relevant!

This shared (redundant?) cultural knowledge has a binding effect on a community. They may even refer to it explicitly as underpinning their success. But cultural behaviour can also be detrimental to an organisation's goals and objectives. When this occurs, management may want to intervene and change the behaviours. But what about the virtual store of cultural knowledge? Can we really change that explicitly by changing behaviours or is the only way to replace it by firing a majority of people

My response
One of the ways in which this (Cultural conformance) happens is though the absorption and repetition or personalisation of common stories. When you join a company, one of things that happens is that you hear what I sometimes call "foundation" stories, the ones that everyone knows and which constitute what this organisation is about. Until you can retell those stories in your own context, you are not really a part of the organisation.

To get really practical about this, one of the methods we created (Open Source and free, but this one is not documented yet so what follows is covered by a creative commons license) is to send people when they join an organisation on a treasure hunt. You give them some categories (A senior engineer with more than ten years experience, someone in accounts who has field experience) and tell them to gather in stories from those people. You don't give them names, they have to develop social networks to find them. Once they have gathered those stories, then, in front of their peers and after some training, they perform their own story, taking their own history, the stories of the elders and the current context to show how they stand in, not apart from the flow of history.

In effect that compresses around a year into 3-4 weeks. I got the idea from studying knowledge transfer in First Nation communities in Canada. Its a very different approach from trying to teach culture through explicit value and mission statements to which people can quickly learn linguistic conformance, but which they never really absorb.

I don't think you can change behaviour top down, but you can influence the evolution of narrative through shifting context. Firing people may be the only way in extremis but by taking a naturalistic approach, using the above and other methods you can both understand, monitor and influence the emergence of cultural change. But its bottom up, safe-fail influence its not design.

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» Staff induction or orientation from Anecdote
I might have mentioned a few posts ago that we are currently helping a government department develop a staff induction program for their Aboriginal employees. One of the suggestions we've made is for new employees to seek out stories... [Read More]

Comments (1)

christopher bellavita:

Gregg's comment and your response reminded me of the old story about the five monkeys. It appears in various places. This one is taken from http://www.mountainhome.af.mil/news/story.asp?id=123027878


Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place a set of stairs under it. Before long, a monkey will go to the stairs and start to climb towards the banana. As soon as he touches the stairs, spray all of the monkeys with cold water. After a while, another monkey makes an attempt with the same result -- all the monkeys are sprayed with cold water.

Pretty soon, when another monkey tries to climb the stairs, the other monkeys will try to prevent it.

Now, turn off the cold water. Remove one monkey from the cage and replace it with a new one. The new monkey sees the banana and wants to climb the stairs.
To his surprise and horror, all of the other monkeys attack him. After another attempt and attack, he knows that if he tries to climb the stairs, he will be assaulted.

Next, remove each of the remaining original five monkeys, one at a time, and replace it with a new one . The newcomer goes to the stairs and is attacked. The previous newcomer takes part in the punishment with enthusiasm.

After replacing the fourth and fifth original monkeys, all the monkeys that have been sprayed with cold water have been replaced. Nevertheless, no monkey ever again approaches the stairs.

So what can we learn? ....

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